Senior Contact Centre Leader

6 days ago

Sydney, New South Wales, Australia Bebeecustomerfocused Full time

We are a business driven by customer obsession, innovation, and collaboration. Our team is focused on delivering exceptional results through strategic partnerships and cutting-edge technology.
Key Responsibilities
Developing and executing cross-functional strategies to drive sales growth and customer satisfaction
BUILDING high-performing teams that deliver exceptional service outcomes and drive revenue
Cultivating a culture of continuous improvement, accountability, and data-driven decision making
Leveraging analytics and metrics to monitor performance and identify opportunities for growth
Collaborating with stakeholders to align with broader goals and objectives
A senior leader in this role will possess strong leadership experience across sales, service, or operational environments, proven success in managing distributed teams and scaling performance, analytical mindset with a deep understanding of metrics and CRM systems, passion for coaching, development, and fostering a culture of accountability, excellent interpersonal and communication skills, with the ability to influence at all levels.
This is a senior leadership opportunity for someone ready to make a meaningful impact and drive real outcomes.
Why Consider This Role
Strategic influence across a visible growing area of contact centre management
Autonomy to shape team culture and drive exceptional service outcomes
Leadership team that values innovation, ownership, and people development
If you're passionate about leading teams, driving results, and delivering exceptional service experiences, we'd love to hear from you.

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