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As a pivotal leader in contact centre managed services, you will drive strategic vision and hands-on execution.
About This Role- You will lead a team of technologists and oversee the support of all clients.
- You will manage the delivery of services to customer contracts across multiple global locations.
In this position, you will have the opportunity to grow professionally and make a significant impact on organisational success.
Key Responsibilities Include:- Developing and implementing effective strategies for managing technologies and solutions.
- Leading large teams and developing strong relationships with vendors.
- Building trusted relationships with senior and C-suite leaders through exceptional communication skills.
- Driving innovation and implementing automation in technical operations.
- Maintaining proficiency in industry standard methodologies (DevOps, ITIL).
You will be responsible for managing 24 x 7 operations, focusing on efficiency, performance, and customer service levels.
