Contact Centre Operations Leader

2 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $220,000
Job Description

We are seeking a seasoned Director to lead our Contact Centre Services team. This individual will be responsible for managing the operations of our contact centre, overseeing the support for all Enterprise and Business clients, and ensuring compliance with service levels and contractual deliverables.

The ideal candidate will have a proven track record in contact centre managed services, delivering operational excellence, and driving process improvement, simplification, and margin growth. They will also possess excellent communication skills, with the ability to build trusted relationships at senior and C-suite levels.

This role requires strong leadership skills, with the ability to motivate and develop a team of contact centre technologists. The successful candidate will also have experience in implementing automation, efficiencies, and continuous service improvements.

Required Skills and Qualifications
  • Proven experience in leading large teams and developing strong vendor relationships.
  • Exceptional communication skills with the ability to build trusted relationships at senior and C-suite levels.
  • Demonstrated ability to drive innovation and implement automation in technical operations.
  • Proficient in industry standard methodologies (DevOps, ITIL) and a dedication to continuously improving services.
Benefits
  • Flexible working hours with 3 days in the office and 2 days remote.
  • Inclusive carer neutral paid Parental Leave of up to 16 weeks.
  • Competitive leave including 2 'Connected Leave' days.
  • Access to an extensive online and facilitator-led learning catalogue.
  • Opportunity to connect with colleagues through volunteer groups and campus life.
Seniority level
  • Director
Employment type
  • Full-time
Industries
  • Telecommunications

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