Ocean Freight Import Customer Service Expert

5 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $120,000

We are seeking an experienced professional to fill a key role in our Ocean Freight Import Department. As an Ocean Freight Import Customer Operations Specialist, you will be responsible for creating, managing and closing job files, responding to customer queries and concerns, and ensuring that all transport operations meet safety, legal, and compliance standards.

Job Responsibilities
  • Create, manage and close job files for allocated customers.
  • Respond to customer queries and concerns in relation to their bookings, escalating these for resolution as required.
  • Complete all bookings and prepare documentation in accordance with customer requirements and/or prevailing standard operating procedures (SOP) in a timely manner.
  • Monitor shipment progress including ensuring bookings are set up and planned to meet customer specific

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