Bilingual Account Representative

3 days ago

Sydney, New South Wales, Australia ISN Full time
About the Role

We are seeking a highly skilled and bilingual Account Representative to join our team at ISN. As a key member of our global client support team, you will be responsible for providing exceptional service and support to our clients and suppliers in the APAC region.

Key Responsibilities
  • Proactively service and support ISNetworld & Transparency-One supplier clients and hiring clients
  • Lead and support prospecting efforts including calls, emails, and new business meetings
  • Handle client account management functions, including invoicing and collections, driving account expansion and engagement through ongoing client outreach
  • Conduct regular client meetings and training via phone, web-based calls, and face-to-face meetings
  • Participate in the implementation of sales and marketing projects which will include occasionally assisting with translation to ensure ISN's brand is maintained across cultures
  • Effectively leverage current in-country customers and contacts to research and develop new business leads in international markets
  • Field incoming calls, handle customer inquiries and troubleshoot problems
  • Research and develop various resources and reference documents for clients
  • Support and lead events including industry roundtables
  • Assist with planning of annual executive review meetings with client leadership to review account progress, data analysis, benchmarking and develop goals for the upcoming year
Requirements
  • Bachelor's degree from an accredited university and/or equivalent work experience
  • Excellent verbal and written bilingual communication skills in English and Japanese
What We Offer
  • Up to $400 AUD reimbursement for office parking or public transportation
  • Monthly cell phone reimbursement
  • 100% company-paid supplemental health insurance premiums for employees and dependents
  • Long-Term & Short-Term Disability Coverage
  • Hybrid working schedule with lunch provided on in-office days
  • Domestic and international travel opportunities
  • 11% superannuation contribution
  • Time Off & Paid Holidays
  • Team-building activities and events, including quarterly kick-off meetings and community volunteer day
  • Matching charitable gift program
  • Employee assistance program
  • Professional development & training opportunities
  • Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
  • Business casual, jeans allowed

*All benefits are subject to change with notice to the employee

Employees must be within a commutable distance to our local office and be willing to come into the office for required trainings, events, team activities, and meetings.

ISN does not provide work visa sponsorship for this position. Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.

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