Technical Support Specialist

2 weeks ago

Perth, Western Australia beBeeTechnical Full time $60,000 - $80,000
Job Opportunity

We are seeking a highly skilled and enthusiastic technical support specialist to join our team.

Key Responsibilities:
  • Provide timely and effective technical assistance to colleagues across the country.
  • Manage support tickets in an enterprise ticketing system, ensuring prompt resolution of technical issues.
  • Support and mentor junior technical staff members.
  • Communicate with users to gather information about their technical issues, provide updates on the status of their tickets, and offer guidance on resolving common problems.
  • Contribute to building and updating a knowledge base by documenting solutions to frequently encountered issues.
  • Offer excellent customer service by being patient, empathetic, and able to explain technical concepts in a clear and understandable manner to users with varying levels of technical expertise.
  • Develop training materials and documentation for users to help them become more self-sufficient in solving common technical problems.
Requirements:
  • A strong eagerness to learn and grow within a dynamic organisation.
  • A clear communicator who thrives in a collaborative environment.
  • Excellent customer service skills.
  • Previous technical support experience is essential with enterprise experience highly regarded.
  • A solid understanding of operating systems and Microsoft Office Suite.
  • Experience in onboarding/offboarding and access management.
  • IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are highly valued.
  • Strong problem-solving skills to quickly assess situations, analyse information, and develop solutions to resolve technical issues.
  • Attention to detail.
  • Effective time management skills.
  • Adaptability and willingness to learn new tools, technologies, and processes.
  • Compliance Requirement: Must be an Australian Citizen or a Permanent Resident.

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