Customer Experience Champion

1 week ago

Sydney, New South Wales, Australia beBeeServices Full time $60,000 - $80,000
Part-Time Services & Events Manager

As a dedicated and passionate professional, you have the opportunity to lead our dynamic team in delivering exceptional customer experiences.

  • Key Responsibilities:
  • - Drive MECCA-led services in a specific category or floor by developing and implementing effective strategies.
  • - Collaborate with Hosts, Specialists, and other Zone Managers to create seamless and memorable customer experiences.
  • - Refine the end-to-end service experience for customers and team through ongoing refinement and improvement initiatives.
  • - Act as a point-person for VIPs, PR, and other key stakeholders by providing excellent communication and customer service skills.
  • - Support specialist pipelining and performance by aiding in the development of specialist teams and programs.
  • - Communicate effectively with fellow Zone Managers to navigate customers seamlessly between zones and levels.
  • - Work closely with team members to ensure delivery of quality services and experiences that meet customer expectations.
What We Offer
  • Professional Growth:
  • - World-class education opportunities with MECCAversity, including Zone Manager summits.
  • - Opportunities to earn more with our monthly performance bonus program.
  • Benefits Package:
  • - Unlimited 40% product discount to spoil yourselves and your immediate family, as well as a generous product allowance.
  • - A competitive Parental Support Program.

Success Requirements:

  • - Prior experience in successfully leading large retail teams.
  • - A true passion for exceptional customer service, going above and beyond for our customers to create memorable moments.
  • - Confidence in providing feedback to develop and coach team members.
  • - Availability to work late evenings and weekends.

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