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Field Engineer 3

2 months ago

Perth, Western Australia Unisys Full time

Job Summary:

We are seeking a highly skilled Field Engineer 3 to join our team at Unisys. As a Field Engineer 3, you will be responsible for providing support for hardware such as laptops, desktops, and monitors, as well as installing and maintaining PCs and associated accessories and peripherals.

Key Responsibilities:

  • Provide technical support for hardware issues, including troubleshooting and repair.
  • Install and maintain PCs, including configuring and testing hardware and software.
  • Perform installs, moves, adds, and changes as required, ensuring minimal disruption to business operations.
  • Test and certify PCs to ensure they meet company standards.
  • Provide follow-up on problems, escalations, and requests, ensuring timely resolution and customer satisfaction.
  • Maintain a high degree of professionalism and ensure customer satisfaction throughout all transactions.
  • Ensure incident and request tickets are updated according to the ticketing system.
  • Provide on-call support as required.

Requirements:

  • Baseline/NV1 required for this role.
  • Prior experience working in hardware break and fix, installation, desk-side software support, and/or service desk support.
  • Customer Service experience.

What We Offer:

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.