Field Service Engineer

1 month ago


Perth, Western Australia Bruker Full time
Job Summary

Bruker is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for servicing our installed base of SC-XRD, XRD, and XRF equipment, providing customer support, and training customers on the operation of our systems.

Key Responsibilities
  • Install, modify, and troubleshoot equipment and systems following SOP policies and procedures.
  • Provide customer support, including remote hotline support and on-site visits.
  • Train customers on the operation of our systems and equipment.
  • Manage customer accounts and provide necessary information and reports to Service Management and Corporate personnel.
  • Conform to Bruker and customer safety, cleanliness, and working protocol policies.
Requirements
  • Experience in field service, particularly with industrial-related customers.
  • Ability to develop excellent customer relationships.
  • Must be able to travel to multiple site locations, with 85% travel required.
  • Requires general understanding of basic computer language and commands.
  • Driver's License is required.
  • Degree or Diploma in Electronics, Electrical or Mechanical Engineering or equivalent.
  • At least 3 years field experience in a similar technical environment.
Working Conditions

The travel requirement of this position is approximately 85% travel to customer sites, with some on short notice, domestic. Possibility for International trips occasionally.


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