Senior Claims Consultant

4 weeks ago


North Lakes, Queensland, Australia Auto & General Full time

Job Summary: We are seeking a highly skilled Senior Claims Consultant to join our team at Auto & General. As a Senior Claims Consultant, you will be responsible for managing a portfolio of complex, high-value, and sensitive claims.

Key Responsibilities:

  • Claims Management: End-to-end management of a portfolio of complex, high-value, and sensitive claims.
  • Stakeholder Relationships: Build and maintain relationships with internal and external stakeholders, including solicitors, credit hire companies, and third parties.
  • Liability and Negligence: Clear understanding of liability, negligence, and road rules.
  • Decision Making: Ability to make decisions and liaise with solicitors and stakeholders.
  • Customer Service: Exceptional customer service skills, written and verbal.
  • Complex Environment: Demonstrated ability to operate in a complex environment, prioritise tasks, and organise workload effectively.
  • Results Driven: Ability to drive for results, focus on outcomes, and well-developed negotiation skills.

Requirements:

  • Experience: Motor claim or liability experience highly desirable.
  • Legislative Knowledge: Good understanding of legislative, regulatory, and compliance obligations.
  • Communication Skills: Ability to communicate effectively with stakeholders.

About Us: Auto & General is a leading provider of insurance products and services. We are committed to delivering exceptional customer service and building strong relationships with our stakeholders.



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