Duty Manager

2 weeks ago


Sydney, New South Wales, Australia Hilton Hotels Full time
Job Title: Duty Manager

As a Duty Manager at Hilton Sydney, you will be responsible for overseeing the front office shift operations in our iconic 587-room hotel. This involves supervising and leading the front office team members, assisting where required, handling guest complaints, guest relations, and responding to emergency situations.

Key Responsibilities:
  • Manage daily guest experiences throughout the hotel, ensuring high standards are maintained.
  • Supervise and lead front office team members to achieve hotel KPIs.
  • Handle guest complaints and relations, and respond to emergencies.
  • Perform other tasks associated with the operation, including rostering and cashiering.
Requirements:
  • Previous supervisory experience in the hotel/leisure/retail sector.
  • Calm, efficient, and able to work well under pressure.
  • Excellent leadership skills and exceptional communication skills.
  • A passion for delivering exceptional levels of guest service.
What We Offer:
  • A monthly dry cleaning allowance for your business wardrobe.
  • Free team member meals served fresh daily.
  • 100 discounted travel nights per year for you, your friends, or family to enjoy at any of our 8000+ hotels located in 122 countries and territories around the world.
  • Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences.
  • Flexibility so you can thrive and make space for what matters most.

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