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Night Guest Service Agent Sydney

4 weeks ago

Sydney, New South Wales, Australia Minor Hotels Full time
Job Title: Night Guest Service Agent

We are seeking an experienced professional to join our team as a Night Guest Service Agent at Oaks Sydney Goldsborough Suites. This is a part-time and casual position available.

Key Responsibilities:
  • Conduct guest arrivals and departures with a high level of professionalism and attention to detail.
  • Provide personalized and proactive guest service, ensuring a seamless and enjoyable experience for our guests.
  • Maintain accurate and up-to-date records of guest accounts, adhering to strict confidentiality policies and procedures.
  • Handle guest queries and complaints efficiently and effectively, demonstrating a commitment to service excellence.
  • Ensure that all daily tasks are completed accurately and in a timely manner, maintaining a high level of productivity and efficiency.
Requirements:
  • Previous experience in a hotel front office or reception role.
  • A strong commitment to delivering exceptional customer service and a passion for ensuring guest satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • A high standard of personal presentation and a professional demeanor.
  • Availability to work a rotating roster, including nights and weekends.
Benefits:
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave, including Birthday and Study leave.
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB Insurance discounts.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
  • Discount on Furniture.
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
  • Wellbeing programs with Uprise (EAP).
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

We are committed to investing in our people's skills and career development, ensuring that you feel at home as part of our close-knit team. Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.