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Sydney Night Guest Service Professional

1 month ago

Sydney, New South Wales, Australia Minor Hotels Full time

Minor Hotels is a leading international hotel owner, operator, and investor with a diverse portfolio of over 530 properties across 50+ countries.

We are currently seeking an experienced professional to join our team as a Night Guest Service Agent at Oaks Sydney Goldsborough Suites.

The successful candidate will be responsible for conducting guest arrivals and departures, providing personalized and proactive guest service, and maintaining professional communication to assist guests and make accurate bookings.

Key responsibilities include:

  • Conducting guest arrivals and departures with a high level of accuracy and efficiency
  • Providing exceptional guest experiences by demonstrating a commitment to service excellence and maintaining standards
  • Maintaining accurate guest accounts, adhering to strict confidentiality policies and procedures
  • Ensuring that all daily tasks are completed accurately and in a timely manner
  • Handling guest queries and complaints efficiently and effectively

Qualifications:

  • Previous hotel front office/reception experience
  • A commitment and passion for delivering exceptional, proactive customer service
  • Strong computer skills/knowledge, with training provided for reservations system
  • Professional interpersonal and communication skills
  • A high standard of personal presentation
  • Ability to lead and motivate a high-performing team

As a member of our team, you will have access to a range of benefits, including:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave, including Birthday and Study leave
  • Educational financial support may be available to those who undertake development relevant to the company's business requirements

We are committed to investing in our people's skills and career development, and we look forward to welcoming a talented and motivated individual to our team.