
Customer Experience Design Lead
2 weeks ago
We are seeking an experienced professional to lead our customer journey and service design initiatives. This role will be responsible for designing and implementing user-centric solutions that meet the needs of our customers.
The successful candidate will have a strong background in service design, customer experience, and journey creation. They will possess excellent leadership skills, with experience in people management, project delivery, and stakeholder engagement.
Key Responsibilities:- Design and implement user-centered solutions that meet customer needs
- Lead and manage a team of service designers and analysts
- Collaborate with stakeholders to ensure consistent journey design
- Refine future-state user journeys to reflect final designs of various reform initiatives
- Background in service design, CX, and journey creation
- Leadership experience - people, project, process
- Experience owning the user journey of a large state or federal government user base
- Strong project and risk management
- Outstanding people management and stakeholder engagement
This is a leadership role at Executive Level 2 (EL2) with people management, leadership, and project delivery accountability. We offer flexible work arrangements and career development opportunities.
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