Design Experience Lead

7 days ago

Melbourne, Victoria, Australia beBeeService Full time $120,000 - $180,000
About the Role

As a key player in shaping customer experiences, we're looking for a Service Design Lead to drive innovation and growth. This individual will lead discovery for new products and services, translating complex challenges into meaningful experiences for our customers.


This is an exciting opportunity to join a forward-thinking organization where you'll have the freedom to design innovative solutions that meet customer needs in line with business strategy.


Key Responsibilities:
  • Develop and execute workshops with stakeholders to design impactful solutions.
  • Lead ideation and problem-solving workshops to define customer needs and preferences.
  • Create products and services that deliver exceptional customer experiences.
  • Establish and lead quarterly innovation sprints to stay ahead of the competition.

Requirements:
  • Demonstrated expertise in service design and human-centred design.
  • Excellent communication, collaboration, and negotiation skills.
  • Able to thrive in a fast-paced environment and adapt quickly to changing priorities.

This role requires a business-savvy individual who can effectively communicate complex solutions and drive results-oriented outcomes.

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