Customer Experience Specialist

19 hours ago


North Lakes, Queensland, Australia Grill'd Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same?

We're seeking a talented Customer Experience Specialist to join our team at Grill'd North Lakes. As a key member of our crew, you'll be responsible for creating unforgettable experiences for our customers.

About Us

Grill'd is a leading provider of nutritious burgers and casual dining experiences. With over 160 restaurants across Australia, we're committed to serving up more than just great food – we're dedicated to providing an experience that's made up of great ambiance and brilliant customer service.

The Role

  • Front of House Expertise: You'll be the face and hands behind our brand, delivering exceptional customer service and ensuring every guest leaves with a smile on their face.
  • Crew Member Extraordinaire: You'll work closely with your colleagues to create a seamless experience for our customers, from prepping quality ingredients to maintaining a sparkling clean restaurant.
  • Shift Flexibility: We operate on a range of shifts, including weekdays, weeknights, and weekends, so you'll need to be available to work a variety of hours.

About You

We welcome previous experience in customer-facing or kitchen environments, but this is a fantastic entry-level role, so we can provide the training you need to succeed. If you have a big appetite for learning and a passion for delivering outstanding customer experiences, we want to hear from you.

What We Offer

  • Competitive Salary: $25-$30 per hour (estimated based on location and experience)
  • Free Burgers: Enjoy a free burger when you're on shift and discounts when you're not working
  • Development Opportunities: Our managers are committed to helping you grow and progress in your career
  • Flexible Rotating Rosters: Work around your life commitments with our flexible rotating rosters
  • Sustainability: Join a company that genuinely cares about the environment, sustainability, and the community
  • Team-Based Incentives: Earn rewards and recognition for hitting targets and achieving milestones

Next Steps

If you're ready to take your customer experience skills to the next level, apply now to join our team at Grill'd North Lakes. Shortlisted candidates will be contacted to complete a video interview as part of the next stage of the recruitment process.



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