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Membership Administration Specialist
2 months ago
We are seeking a highly organized and detail-oriented Membership Administration Specialist to join our team at YMCA Victoria. As a key member of our Membership & Systems Team, you will play a critical role in ensuring the smooth operation of our membership administration processes.
Key Responsibilities- Process Management: Oversee and manage the workflow of associated administration tasks and processes, ensuring accuracy and efficiency.
- Customer Service: Provide exceptional service to our members, responding to their inquiries and resolving any issues in a timely and professional manner.
- Account Management: Manage customer accounts, ensuring accurate and up-to-date information, and escalating any issues to the relevant teams.
- Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
- Customer Management Experience: Proven experience in customer management, preferably in a membership-based organization.
- Administrative Skills: Strong administrative skills, including data entry, record-keeping, and attention to detail.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
- Problem-Solving Skills: Ability to analyze problems and implement solutions in a timely and effective manner.
- Competitive Salary: A competitive salary package, including a base salary and superannuation.
- Flexible Working Arrangements: Flexible working arrangements, including a hybrid work model with a combination of working from home and working from our Box Hill office.
- Professional Development: Opportunities for professional development and growth, including training and development programs.