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Membership Administration Specialist

2 months ago


Box Hill North, Victoria, Australia YMCA Victoria Full time
About the Role

We are seeking a highly organized and detail-oriented Membership Administration Specialist to join our team at YMCA Victoria. As a key member of our Membership & Systems Team, you will play a critical role in ensuring the smooth operation of our membership administration processes.

Key Responsibilities
  • Process Management: Oversee and manage the workflow of associated administration tasks and processes, ensuring accuracy and efficiency.
  • Customer Service: Provide exceptional service to our members, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Account Management: Manage customer accounts, ensuring accurate and up-to-date information, and escalating any issues to the relevant teams.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
Requirements
  • Customer Management Experience: Proven experience in customer management, preferably in a membership-based organization.
  • Administrative Skills: Strong administrative skills, including data entry, record-keeping, and attention to detail.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Problem-Solving Skills: Ability to analyze problems and implement solutions in a timely and effective manner.
What We Offer
  • Competitive Salary: A competitive salary package, including a base salary and superannuation.
  • Flexible Working Arrangements: Flexible working arrangements, including a hybrid work model with a combination of working from home and working from our Box Hill office.
  • Professional Development: Opportunities for professional development and growth, including training and development programs.