Customer Service and Support Specialist

3 weeks ago


Box Hill North, Victoria, Australia Box Hill Institute Full time

About the Role:


We are seeking a Customer Service and Support Specialist to join our team at Box Hill Institute.


The successful candidate will provide professional customer service to all inbound and outbound contact to the Box Hill Institute through phone and online enquiries, providing accurate and timely course information and referral to subject matter experts across the organisation.


This role incorporates the activities of customer service, call centre, course information, data entry and CRM administration, and will include the provision of excellent customer service to students and assisting with their course queries.


Responsibilities:



  • Provide professional customer service to all inbound and outbound contact to the Box Hill Institute
  • Assist with course queries and provide accurate and timely course information
  • Refer students to subject matter experts across the organisation
  • Provide excellent customer service to students
  • Contribute to the activities of customer service, call centre, course information, data entry and CRM administration

Requirements:



  • Experience within a customer contact centre- ideally with inbound and outbound experience
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • High level working knowledge in database management, CRM and enrolment databases
  • Desirable: experience with Salesforce and Microsoft suite

About Us:


We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.


We are committed to a highly motivated and aligned workforce, and offer a range of benefits to enhance your work life balance, including flexible work arrangements, career progression opportunities and reward & recognition programs.


Box Hill Institute is a welcoming, safe and respectful work environment, and we are an equal opportunity employer.


We encourage people from all backgrounds, abilities and identities to apply for our vacancies.



  • Box Hill North, Victoria, Australia Westpac Full time

    Customer Service Professional OpportunityWe are seeking a skilled Customer Service Professional to join our team at Westpac's Box Hill branch. As a Personal Banking Advisor, you will be responsible for delivering a seamless, stress-free banking experience to our customers. Your dedication and expertise will empower customers to make the most of their money,...


  • Box Hill North, Victoria, Australia Telstra Full time

    About Telstra RetailTelstra is a leading Australian telecommunications company that connects people, businesses, and communities across the country.Salary InformationThe estimated annual salary for this role is around $60,000 - $80,000 AUD, depending on experience and qualifications. We also offer a range of benefits and rewards to support your career growth...


  • Box Hill North, Victoria, Australia Eastern Health Full time

    About the RoleThis position provides clerical support to the Acute Specialist Clinics team, ensuring the smooth operation of day-to-day activities. The successful candidate will provide exceptional customer service, manage patient records, and maintain accurate data entry.Key ResponsibilitiesProvide administrative support to the multidisciplinary team in...


  • Box Hill North, Victoria, Australia Eastern Health Full time

    About the RoleClerical staff play a vital role in ensuring the smooth operation of Eastern Health's Acute Specialist Clinics. This position is responsible for providing administrative support to the multidisciplinary team, including patient management, data entry, and communication with patients and families.Key ResponsibilitiesProvide exceptional customer...


  • Box Hill North, Victoria, Australia Opal HealthCare Full time

    About the Role:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Opal HealthCare. As a key member of our administration team, you will be responsible for ensuring the smooth operation of our sales and admissions process.Key Responsibilities:Ensure the sales and admissions process runs smoothlyConduct...

  • Customer Service Lead

    1 month ago


    Box Hill North, Victoria, Australia Matrix Education Full time

    Job Title: Customer Service LeadMatrix Education, a leading provider of tuition services, is seeking a highly skilled Customer Service Lead to join our team in Melbourne. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing the service team, and ensuring the smooth operation of our...


  • Box Hill North, Victoria, Australia Eastern Health Full time

    About UsEastern Health is a leading public health service in Melbourne, providing a wide range of emergency, surgical, medical and general healthcare services to the community.Job DescriptionWe are seeking a highly skilled and enthusiastic Clerical Support Specialist to join our team at Eastern Health. This role will be responsible for providing exceptional...


  • Box Hill North, Victoria, Australia Opal HealthCare Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Support Assistant. As a key member of our administration team, you will be responsible for providing exceptional support to our clients and colleagues.Key ResponsibilitiesAssist with rostering and scheduling for our teamProcess accounts payable and...


  • Box Hill North, Victoria, Australia Dental Corporation Full time

    About the RoleWe are seeking a highly skilled Customer Value Specialist to join our team at Bupa. This is a permanent part-time position, working 26 hours per week, including Saturdays.As a Customer Value Specialist, you will be responsible for providing individual recommendations of the most suitable health and wellbeing products based on customer needs,...


  • Box Hill North, Victoria, Australia Box Hill Institute Full time

    About the RoleAn exciting opportunity has arisen to join our team as a Student Support Specialist at Box Hill Institute.This part-time position, 3 days per week, is based at our Nelson Campus in Box Hill. As a key member of the Student Life team in Student Experience, you will play a vital role in providing support and intervention services to underpin the...


  • Box Hill North, Victoria, Australia Box Hill Institute Full time

    About the Role:The Box Hill Institute is seeking an experienced and qualified Education Support Professional to join our team as a Literacy and Numeracy Support Specialist. As a key member of our MARL unit, you will play a crucial role in providing high-quality course materials and excellent teaching delivery to our domestic VET students.Key...


  • Box Hill North, Victoria, Australia Eastern Health Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Service Team Member to join our Contact Centre team at Eastern Health. As a key member of our customer care team, you will be responsible for providing exceptional service to our callers, ensuring a seamless experience as they navigate the public health system.Key ResponsibilitiesEngage...


  • Box Hill North, Victoria, Australia Dental Corporation Full time

    Career Opportunity: We are seeking a skilled professional to fill the role of Customer Value Specialist at Bupa. In this role, you will be responsible for providing exceptional customer service and support to our members, ensuring they receive the best possible health and wellbeing solutions.About the Role:Key Responsibilities:Provide individual...


  • Box Hill North, Victoria, Australia Dental Corporation Full time

    Customer Value Specialist Role OverviewThis is a unique opportunity to make a meaningful impact on our customers' lives by providing personalized health and wellbeing solutions. As a Customer Value Specialist, you will be responsible for delivering exceptional customer experiences, building strong relationships with our customers, and promoting our health...


  • Box Hill North, Victoria, Australia Eastern Health Full time

    About the RoleThis is a permanent part-time position in our Contact Centre, where you will provide exceptional customer service to our community and Eastern Health staff. As a Contact Centre Agent, you will be the first point of contact for our callers, providing guidance on available services and ensuring a seamless experience for our callers as they...


  • Box Hill North, Victoria, Australia Dental Corporation Full time

    Unlock a Rewarding Career at BupaAs a Customer Value Specialist, you will be the face of our company, providing exceptional customer service and ensuring our customers receive outstanding care. Based in our retail store, you will work closely with supportive colleagues and managers to deliver health solutions and claim resolutions that meet the unique needs...


  • Box Hill North, Victoria, Australia Uniting AgeWell Full time

    About Us:Uniting AgeWell is a not-for-profit organisation that prioritises the wellbeing and independence of older people in Victoria and Tasmania. Our focus is on delivering high-quality services and care, with a commitment to kindness, respect, integrity, innovation, and inclusion.We are dedicated to creating a workplace culture based on our BEST...


  • Box Hill North, Victoria, Australia Tradewind Australia Full time

    Orange Door Practitioner OpportunityWe are seeking a dedicated Orange Door Practitioner to join our Aboriginal team at the Croydon or Box Hill Hub. As an integral member of our multidisciplinary team, you will provide vital support services for Aboriginal clients seeking family violence and/or child wellbeing assistance through the Orange Door.Key...


  • Box Hill North, Victoria, Australia Eastern Health Full time

    About the RoleThis is an exciting opportunity to join our team as an Administrative Support Clerk in the Specialist Clinics department at Eastern Health. The successful candidate will be responsible for providing administrative support and ensuring the smooth operation of our clinics.Key Responsibilities:Providing high-quality customer service to patients,...


  • Box Hill North, Victoria, Australia Dental Corporation Full time

    At Bupa, we're committed to delivering exceptional customer experiences. As a Customer Value Specialist, you'll play a vital role in helping our customers navigate their health and wellbeing journey.This is a permanent part-time position, working 26 hours per week, including Saturdays. You'll be based in our Box Hill store and work closely with colleagues...