IT Support Specialist

4 weeks ago


Melbourne, Victoria, Australia Milestone IT Full time

Milestone IT is seeking an experienced IT Helpdesk Support to work on a part-time basis, providing Level 1 support to users both on and off-site. The successful candidate will be required to attend an initial 3-week full-time training program on-site.

Key Responsibilities include:

  • Providing IT support over the phone
  • Logging tickets and providing first-level support
  • Offering excellent customer service
  • Providing hands-on hardware and software support
  • Installing, moving, adding, and changing equipment and software
  • Maintaining Client's Network
  • Performing proactive and reactive troubleshooting to identify potential problems

Requirements:

  • Detailed knowledge of Ticketing System
  • Detailed knowledge of Windows 10 Operating Systems
  • Detailed knowledge of Microsoft Office Suite
  • Detailed knowledge of Active Directory
  • Friendly, welcoming, and professional with good telephone manners
  • Well-presented, hardworking, and enjoys working in a team
  • Possesses great written and verbal communication skills
  • Works well independently and productively within a small team environment

This is a fantastic opportunity for someone looking for a challenging and exciting role.


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