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Application Support Specialist
4 weeks ago
At Tideri Jobbörse, we are seeking a skilled Application Support Specialist to join our team in Australia. As a key member of our technical support team, you will be responsible for providing high-quality support to our clients and ensuring the smooth operation of our applications.
Key Responsibilities
Coordinate with teams to resolve complex application and system issues
Facilitate root cause analysis while providing timely updates to stakeholders
Assure quality support is provided by utilizing industry best practices and following ITIL guidelines for service management
Complete triaging of technical issues and requests within agreed SLAs
Provide operational guidance and training to level 1 support and other internal teams
Possess a deep understanding of issue logging systems, including JIRA and other helpdesk tools for managing service requests
Requirements
Bachelor's or Master's degree in Computer Science, Information Technology, or equivalent field
2-4 years of proven experience in a production support role
Ability to work with business executives and technology personnel to prioritize tasks and projects according to operational priorities
Self-driven and resourceful in yielding deliverables independently and in collaboration with others
Outstanding verbal and written communication skills
Strong problem-solving and interpersonal skills when diagnosing technical issues and providing technical advice and guidance to clients
Ability to understand and deliver high-quality customer service