Technical Product Support Specialist

20 hours ago

Brisbane, Queensland, Australia beBeeSupport Full time $100,000 - $150,000

Technical Product Support Specialist

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\Job Summary
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We are seeking a highly skilled Technical Product Support Specialist to join our team.

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  • Provide expert technical support to customers via phone, email and on-site visits.
  • Troubleshoot and resolve product issues in a timely manner, ensuring customer satisfaction.
  • Create and maintain comprehensive documentation of support cases and solutions.
  • Collaborate with cross-functional teams to enhance product performance and customer experience.
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\Key Responsibilities
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  • Provide technical guidance and support to customers through various communication channels.
  • Analyze and resolve complex product issues, escalating as necessary.
  • Develop and maintain technical documentation and knowledge bases.
  • Contribute to product development by providing input from a support perspective.
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\Requirements
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  • Degree in a relevant engineering field or equivalent experience.
  • 6+ years of related work experience in technical support or a related field.
  • Proven expertise in troubleshooting and resolving complex product issues.
  • Excellent communication and interpersonal skills.
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\Desirable
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  • Demonstrated experience in systems engineering and product lifecycle management.
  • Familiarity with industry-leading tools and technologies.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
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