Senior Technical Support Specialist

7 hours ago

Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $120,000
Job Description

We are seeking a highly skilled Technical Applications Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and technical support for our laboratory equipment portfolio.

The ideal candidate will have a strong background in a scientific discipline and excellent communication skills. They will be able to work independently and as part of a team, with a strong focus on problem-solving and customer satisfaction.

  • Key Responsibilities:
  • Deliver technical support and guidance to customers through face-to-face interactions, telephone calls, and email communications.
  • Build strong relationships with customers through expert advice and support.
  • Collaborate with the commercial team to develop training resources and accelerate sales opportunities.
  • Partner with the product management team to create collateral that highlights product benefits and applications.
  • Assist with field-based and virtual product demonstrations and training.
  • Deliver comprehensive product training to colleagues.
  • Take ownership of resolving and escalating customer issues and complaints.
  • Engage in special projects as needed.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A degree in a scientific discipline (BSc or MSc).
  • Minimum 3+ years of industry or related work experience.
  • Experience working with laboratory products is preferred.
  • Excellent organizational and time management skills.
  • Ability to build positive relationships and engage in technical discussions with customers.
  • Proficient in English (oral and written).

Benefits

This is an exciting opportunity to join a dynamic team and make a real impact. As a Technical Applications Specialist, you will enjoy:

  • Competitive salary and performance-related bonus structure.
  • Exposure to new technologies at the forefront of the market.
  • Development opportunities within a rapidly growing global organization.

Others

If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply. We look forward to hearing from you

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