Technical Support Specialist

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Australia Talent Hunt |Senior Talent Acquisition Specialist- Cyber Security |NSE 1, NSE 2, NSE 3 Certified

Experience: 7+ years

Location: Sydney, Australia - Hybrid

Eligibility: Candidates must have the right to work in Australia (Citizen, PR, Valid Visa holders).

Key Accountabilities

• Provide Level 2 onsite and remote technical support for end-user devices, applications, and infrastructure.
• Troubleshoot and resolve hardware, network, AV, and meeting room technology issues.
• Manage incidents and service requests in ITSM tools, ensuring timely resolution and accurate documentation.
• Support onboarding/offboarding processes, device deployments, and IT/OT technology projects.
• Collaborate with teams and vendors to maintain system availability, security compliance, and operational efficiency.

Preferred Knowledge & Skills

• Technical Proficiency: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Windows 10/11, Active Directory, basic networking (TCP/IP, DNS, DHCP), Wi-Fi troubleshooting, cabling, ITSM tools (ServiceNow preferred), ITIL processes, AV/hybrid meeting room systems, device provisioning, and IT asset management.
• Industry Knowledge: IT support experience in high-availability environments such as production, manufacturing, logistics, or FMCG; awareness of health, safety, and compliance requirements.
• Operational Technology: Basic understanding of IT/OT integration (e.g., SCADA, PLCs, RF scanners) and collaboration with OT teams.
• Vendor Engagement: Experience working with third-party support partners and understanding IT governance and risk management when dealing with vendors or critical systems.

Please drop your CV to devika@kaizenglobaltechnologies.com

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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