Excellence in Patient Feedback Lead

5 days ago

Melbourne, Victoria, Australia beBeePatientFeedback Full time $120,000 - $160,000
Lead Patient Experience Champion

A seasoned leader is sought to drive excellence in patient experience and feedback.

About the Role

This senior leadership position oversees patient experience and complaint management processes across multiple sites and services, guiding timely and patient-centric handling of feedback.

Key Responsibilities
  • Develop and implement patient experience strategies
  • Champion a consistent approach to handling feedback, including compliments, complaints, and concerns.
  • Provide expert guidance on complex or high-risk complaints and ensure appropriate resolution pathways.
  • Analyse consumer feedback data to identify trends, risks, and opportunities for service improvement.
About You

You bring a tertiary qualification in a relevant health-related field, with additional qualifications in quality improvement, project/change management, or education desirable.

You have significant experience managing patient complaints and feedback, including complex cases, with a focus on early intervention, transparency, and systemic learning.

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