Excellence in Patient Care Coordinator
2 weeks ago
As a Clinical Quality Assurance Manager, you will oversee the effective delivery of quality care and maintain standards of care across digital and mobile services. You will provide support directly to the Clinical Quality Assurance Director and be responsible for continually assessing and adjusting your division to meet company requirements.
Key Responsibilities:- Manage day-to-day operations and ensure smooth running of clinician schedule, and clinics while providing quality assurances to clients.
- Set and agree business objectives with the Clinical Quality Assurance Director.
- Operate with a high degree of autonomy and ensure effective patient/client care is maintained.
- Provide clinical guidance as and when required.
- Communicate with employees and partners to maintain an effective communication channel.
- Conduct quality audit activities to review clinician's clinical care and documentation standards.
- Develop, implement, and oversee adherence of company policies, procedures, and processes to promote efficient management of the team and individual clinicians.
- Ensure each clinician employed by the company operates in compliance with current legal requirements.
- Assist in Research and development of digital platforms, for ease of use, on User interactions, provide feedback on future developments and ideas, as well as support engineers day to day with bugs and trouble shooting in Hapi platform.
- Carry-out client-facing negotiations and enhance, maintain, and manage client relationships.
- Communicate and liaise with clients when required to assist in resolution of issues and maintain excellent working relationships.
- Promote and ensure all departments adhere to company HR policies to ensure staff welfare and adherence to relevant legislation.
- Development and execution of appraisal strategies for clinicians.
- Coordination and supervision of all departments, increasing effectiveness of departments where available.
- Acting as liaison between departmental teams including Operations, Customer Service, Recruitment, Team leaders, and Clinicals Quality Assurance Team.
- Participate in Extended Leadership meetings when required and advise on clinical areas.
- Ensure that service provided by the company and clinicians are of the highest standard and in line with company ethos.
- Planning, developing, and executing programs/meetings/CPD for employees and partners.
- Working with Marketing/Sales team to introduce new clients and secure client contracts, and ensure swift and efficient onboarding process.
- Effective leadership and management skills.
- Ability to work autonomously and make decisions effectively.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and manage multiple projects.
- Knowledge of quality assurance principles and practices.
- Ability to adapt to changing circumstances and priorities.
- Strong customer service skills.
- Opportunity to work in a dynamic and fast-paced environment.
- Chance to develop and grow professionally and personally.
- Competitive salary and benefits package.
- Opportunities for career advancement.
- Collaborative and supportive team environment.
Applicants must have a strong passion for delivering exceptional patient care and be committed to upholding the highest standards of quality and safety.
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