Customer Feedback and Complaints Manager

3 days ago

Melbourne, Victoria, Australia beBeeCustomerFeedback Full time $100,000 - $140,000

Job Overview

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This role is responsible for leading the customer feedback and complaints management function.

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Key Responsibilities:

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  • \
  • Providing strategic and operational direction on customer feedback and complaints management\
  • Leading the planning and delivery of the customer feedback and complaints program for major events\
  • Governing the analysis and reporting of customer feedback and complaints data\
  • Negotiating with stakeholders to address customer complaints in accordance with policy and legislative timelines\
  • Establishing and leading a customer feedback and complaints function in a compliance critical environment\
  • Managing large scale complaint events and effectively problem solving in complex situations\
  • Partnering with stakeholders to achieve business objectives through excellent influencing and negotiation skills\
  • Committing to core values that align with organizational goals\

Requirements:

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  • \
  • Established leadership experience in customer feedback and complaints\
  • Demonstrated experience in managing large scale complaint events\
  • Proven ability to problem solve in complex situations and manage projects effectively\
  • Strong influencing and negotiation skills, with ability to partner with stakeholders\
  • Commitment to organizational core values\

How to Apply:

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  • \
  • Submit a current CV\
  • Prepare responses to Key Selection Criteria (KSC) as listed in the position description\

The ideal candidate will possess excellent leadership and communication skills, with the ability to drive strategic change and improve business outcomes.

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Applicants are encouraged to apply if they have relevant experience and skills in customer feedback and complaints management.

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