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Dedicated Patient Feedback Specialist
2 weeks ago
We are seeking a dedicated Patient Feedback Specialist to lead the charge in enhancing patient experiences and driving meaningful change across healthcare systems.
This is an exciting opportunity for a seasoned professional with a passion for improving patient care and satisfaction.
About You:- You possess a tertiary qualification in a relevant health-related field, backed by significant experience in managing patient complaints and feedback.
- You have proven leadership experience in patient experience or complaints management, with a strong understanding of co-design and consumer engagement principles.
- Oversee patient experience and complaint management processes to ensure timely and effective resolution.
- Analyse consumer feedback data to identify trends and opportunities for service improvement.
- Act as an escalation point for complex or high-risk complaints, providing expert guidance and support.
- Strong interpersonal and communication skills, with the ability to empathise with patients and their families.
- A commitment to excellence, continuous learning, and delivering exceptional patient care.
