Customer Insights Analyst

4 days ago

Melbourne, Victoria, Australia beBeeCustomerInsights Full time $106,269 - $143,917
Customer Insights Analyst Role Overview

We are seeking a skilled Customer Insights Analyst to help drive strategic decision-making through the analysis of customer data.

  • Deliver actionable insights to stakeholders by analyzing customer metrics and behavior.
Key Responsibilities:
  • Track and analyze key performance indicators (KPIs) related to customer engagement and loyalty.
  • Develop and maintain dashboards to visualize customer data and trends.
  • Presentation of analytical findings to senior business stakeholders to inform their decision-making.
Requirements:
  • Proven experience in customer analytics, with a strong understanding of statistical methods and data visualization techniques.
  • Excellent communication skills, with the ability to present complex data insights to both technical and non-technical stakeholders.
  • Demonstrated ability to work collaboratively as part of a cross-functional team.
Desired Skills:
  • Experience with data visualization tools such as Tableau or Power BI.
  • Proficiency in programming languages such as Python or R.
  • Strong understanding of database management systems and SQL.

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