Experience Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $90,000

Our team is looking for a highly skilled and dedicated individual to join our operations team as a Client Experience Coordinator. This role will play a vital part in ensuring the smooth delivery of our services through effective administration, coordination, and client support.

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About the Role

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The Client Experience Coordinator will report directly to the GM Operations and be responsible for managing the ACS Portal, ensuring timely and accurate resolution of client requests, and maintaining proactive communication with both clients and the operations team.

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This role oversees administrative processes, compiles and analyses service data to identify improvements, and generates reports to enhance service delivery.

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Key Responsibilities

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  • Client coordination – daily coordination activities to ensure consistent and quality services outcomes across our client base.">
  • Manage all operational queries received at Head office.">
  • ACS systems administration – Key user of Lucidity from an Operations perspective, ensuring client requests and logged and followed through.">
  • Troubleshoot and resolve any user issues, escalating to systems support as necessary.">
  • Reporting – prepare and collate monthly reporting, analyse trends and deliver insights to improve team efficiency and client services.">
  • Compliance and audits – ensure compliance requirements are tracked and managed accordingly, including staff and subcontractors.">
  • Assist with audit management during the annual company ISO audits.">
  • Training – provide training to new employees on use of operations systems, support the delivery of training to frontline staff via online platforms.">
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You'll Need

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To be successful in this role, you'll need:

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  • A Certificate IV or Diploma in Business Administration, Office Management, or a related discipline/experience.">
  • Minimum 3–5 years' experience in an administration, operations coordination, or customer service role.">
  • Strong relationship building and management skills.">
  • Familiar with client service systems, the Microsoft Office Suite, Sharepoint (plus if you have a knowledge of Lucidity).">
  • A proactive communicator who isn't afraid to pick up the phone and solve problems.">
  • A positive, team-oriented vibe.">
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What's In It For You?

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We offer a supportive and fun-loving team environment that makes work feel like play (most days). Ongoing development and learning opportunities, access to wellness programs, team lunches, and office events are just some of the benefits of working with us.

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Join us in bringing total peace of mind for our valued clients across Australia.

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We embrace a diverse and inclusive workforce, welcoming the varied life experiences and perspectives of employees, irrespective of age, gender, ethnicity, religion, cultural background, disability or sexual orientation.

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Indigenous Australians, Torres Strait Islander people and minority groups are encouraged to apply.

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