Building Relationships and Driving Growth as a Customer Advocate

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $70,000 - $80,000

About Us:

We're a global leader in governance, risk, and compliance software solutions.

Our One Platform helps over 1 million users and 700,000 professionals clarify risk and elevate governance through streamlined processes.

The platform provides a consolidated view of the entire GRC practice, enabling practitioners, executives, and boards to manage risk more effectively, build greater resilience, and make better decisions faster.

Our Mission: We're building the future with people who think boldly and move fast.

We're looking for individuals who are curious, experiment fearlessly, and embrace change as an opportunity.

The Role:

Customer Success Manager Job Description

This is a key role that ensures customer satisfaction, retention, and continued growth through meaningful engagement with our products.

Key Responsibilities:

  • Seamless project management through all phases of the customer relationship, including managing users of our applications.
  • Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs.
  • Provide an excellent customer experience by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations.
  • Coordinate with technical personnel as needed to meet customer needs.
  • Provide customer feedback on solutions to assist in continuous improvement of our products.

Required Skills and Qualifications:

To succeed in this role, you'll need strong communication and interpersonal skills, along with experience in project management and customer success. You should be comfortable working in a dynamic environment and have a passion for delivering exceptional customer experiences.

Benefits:

  • Creativity is ingrained in our culture. We're innovative collaborators by nature.
  • We care about our people and offer a flexible work environment, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs.
  • We have teams all over the world, with office hubs in major cities.
  • Diversity is important to us, and we foster and encourage diversity through our Employee Resource Groups.
  • We provide access to resources and education to support the development of our team, facilitate dialogue, and foster understanding.

Others:

We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. If you're passionate about delivering exceptional customer experiences and have a proven track record in customer success, we'd love to hear from you.

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