Chief Customer Experience Officer

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Advocate Full time $90,000 - $120,000

Join our organisation and shape customer experiences that genuinely help people through good times and bad.

As a leader, you will champion a culture of growth and care, helping others build capability, confidence, and career paths.

Lead with purpose in a team that puts people first—customers and employees alike—and enjoy flexibility and impact while working across key customer and leadership teams.

Develop and implement strategic coaching programs that elevate service delivery and performance.

  • Partner with team leaders to identify development needs and drive continuous improvement.
  • Use insights from customer feedback, quality audits and analytics to elevate service delivery.
  • Be a passionate customer advocate, championing a people-first culture across the business.
  • Contribute to key initiatives across customer experience, quality, training, and compliance.
Requirements:
  • Hold 3+ years' experience in leadership or coaching roles within contact centres, customer experience or financial services.
  • Demonstrate strong knowledge of quality assurance, service excellence, and performance coaching techniques.
  • Show proven ability to drive engagement, influence outcomes, and foster high-performing teams.
  • Experience in operational coaching, training facilitation, or team development is highly regarded.
Desirables:
  • Hold experience in financial services or industry knowledge.
  • Have experience with change management and/or dispute resolution frameworks.
  • Possess a passion for developing others and driving positive, customer-first cultures.

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