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Desktop Support Specialist
1 month ago
About the Role
We are seeking an experienced Desktop Support Specialist to provide level 1 or 2 support to our clients.
- Strong exposure to Windows 10/11 operating systems is required.
Responsibilities and Accountabilities:
Technical Skills:
- Install and troubleshoot software on user computers, ensuring smooth operation and resolving issues promptly.
- Install and troubleshoot Canon printers, ensuring proper setup and connectivity.
- Perform network patch cabling in Communications Rooms, including connections to patch panels.
Soft Skills:
- Serve as a liaison between IT and the business, effectively communicating technical issues to non-technical stakeholders.
- Utilize Incident/Request Management systems to manage and resolve support tickets efficiently (Level 2 Support).
Requirements:
- Excellent interpersonal and communication skills.
- Experience with Incident/Request Management systems for ticket management and closure.
- Some after-hours and weekend work may be required as directed by the ICT Lead Site Coordinator.
Why Chandler Macleod?
We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience.
Benefits:
- Tailored career paths across our global organisation to support your professional and personal growth.
- Best in class reward and recognition programs – flexible work, volunteering leave and more.
Diversity and Inclusion:
We welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
