Dispute Resolution Specialist

2 weeks ago


North Geelong, Victoria, Australia WorkSafe Victoria Full time
About the Role

The Dispute Resolution Officer is a key member of the Claims and Recovery Support Division, responsible for supporting the recovery and return to work of injured workers. This role involves proactively assisting the Senior Disputes Resolution Officer in the management and early resolution of disputes, ensuring positive outcomes are maximised.

Key Responsibilities
  • Engage with Claims Support Specialists, Team Leaders, Recovery & Support Advisors, Coordinators, and Officers to discuss dispute history and potential resolution outcomes.
  • Obtain relevant claim information and review for timely actioning of requests, effectively communicating regarding timeframes of requests.
  • Engage with workers and their representatives to attempt early resolution of disputes in line with WorkSafe requirements.
  • Participate in conciliation conferences to facilitate timely resolution of disputes by discussing all relevant issues raised at the conference.
  • Ensure the organisation complies with legislative, regulatory, and governance requirements by keeping abreast of relevant governance, regulatory, and legal obligations.
  • Review, collect, and report on identified scheme trends and individual cases.
About You

You will be an experienced individual who thrives building and maintaining strong relationships with internal and external stakeholders. You will have extensive experience in workers compensation/personal injury claims management, Victorian workers compensation disputation and litigation processes, or alternative dispute resolution. You will also have strong analytical and problem-solving skills, with the ability to demonstrate high resilience and a positive attitude towards change and complex decision making.

Working with Us

At WorkSafe Victoria, we aspire to create a diverse and inclusive workplace that reflects the Victorian community we serve. We believe that a diverse workforce is essential to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities, and genders.



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