Rewards Program Manager

5 days ago

Sydney, New South Wales, Australia beBeeLoyalty Full time $90,000 - $120,000
Program Operations Manager

About the Role:

We are seeking a highly skilled and experienced Program Operations Manager to oversee the day-to-day operations of our loyalty program. This is a unique opportunity to make a significant impact in a fast-paced environment and contribute to the growth and success of our business.

Key Responsibilities:

  • Manage the end-to-end operations of the program, ensuring offers and campaigns are executed smoothly and on time.
  • Partner with sales teams to take the program to market, develop/optimise sales collateral, and leverage performance results to drive new deals.
  • Coordinate with product and technology teams to bring new offers live, optimise how they are presented on-site, and continuously improve user experience.
  • Own reporting of key metrics to ensure decisions are data-driven and commercially sound.
  • Manage supplier and partner relationships, ensuring offers are compelling, delivered as promised, and deliver strong ROI.
  • Build scalable processes, identify improvement opportunities, and prepare the program for expansion.

Required Skills and Qualifications:

  • Experience in loyalty, rewards, or e-commerce program management in a fast-paced, high-growth environment.
  • Strong commercial acumen and ability to work cross-functionally.
  • Able to lead and build a team as the program scales.

Benefits:

  • Opportunity to be part of a multi-million-dollar loyalty initiative with huge growth upside.
  • Direct exposure to senior leadership and the GM, Commercial & Loyalty.
  • Work with some of Australia's biggest brands across banking, telco, and retail.
  • Outcome-focused, flexible culture where performance and impact are recognised.
  • Generous benefits package, including 5 days of additional 'Life Leave' each year and generous gender-neutral parental leave.

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