Sales Coordinator
1 week ago
About Ricoh
Ricoh is a world-leading provider of workplace technology, dedicated to improving work life by delivering better user experiences, optimized workflows, anytime anywhere collaboration, and digital infrastructure solutions.
Our Culture
We harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world, using its infinite potential to truly imagine change.
The Role
This is a key support role for our customers and sales team throughout the sales process. You will work closely with Account Managers to assist in improving sales productivity, customer service, and the efficiency of Ricoh Direct Sales. You will interact directly with our customers to assist with delivering high levels of customer service and timely issue resolution.
Key Responsibilities:
- Customer Communication
- Serve as the first point of contact for customer communication, handling issues, complaints, and inquiries within agreed time frames.
- Internal Liaison
- Act as the voice of the customer and sales team when interacting with the central Order Fulfillment team.
- Liaise between various internal divisions and maintain positive relationships to ensure smooth customer experiences.
- Administrative Support
- Assist Account Managers in managing MOI Opportunities and MIF analysis.
- Prepare customer reports and maintain opportunity data using Salesforce.
- Follow up on customer orders, create customer presentations, quotations, tenders, and proposals.
- Assist with entering and closing quotes and orders using the CPQ system.
- Handle general administration tasks (e.g., filing, meeting minutes, travel requests).
Requirements
To be successful in this role, you must have:
- Experience working in a business-to-business sales environment.
- Good customer care and team development skills.
- A high level of computer skills using Microsoft Office.
- Excellent administrative, organizational, and problem-solving skills.
What We Offer
We take pride in giving back for your contribution to our success. We offer a range of benefits, including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type
Permanent
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