Enterprise Change Management Specialist

3 weeks ago

Melbourne, Victoria, Australia ANZ Full time

About Us

At ANZ, we are shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

We're transforming banking with innovative solutions that bring value to our customers. Our vision is to empower customers through intelligent, integrated tools and processes.

The purpose of the Banker Digital Experience Tribe is to enable our bankers to deliver great service to customers, through intelligent, integrated tools and processes. Bankers will become advocates of the solutions they use, reflecting the fact that we put our frontline teams at the centre of everything we do.

We are looking for a passionate individual who is a natural leader, creative, innovative and who wants to live and breathe our ways of working.

Job Description:

  • Voice of the customer – Continually engage with the customer and stakeholders to ensure squad is working on the right things and represents what is valuable to the customer
  • Storyteller – Go beyond the mechanics of chopping up a user story into the product backlog and tell the story that nicely ties together the why, the customer need and the vision
  • Mobiliser – Ability to rally and mobilize informal groups of people around focused tasks and stories
  • Knowledge broker – Enable collaboration and empower the Squad by finding the right people for them to talk to
  • Navigate the wider organization to engage the appropriate Tribes/Tech Areas required for the Initiative
  • Accountable for maintaining visibility of progress and concerns and ensuring informed intervention can occur when required
  • Collaborate closely with Portfolio/Product Area Leads to onboard new pieces of work, as well as provide regular feedback on progress and key risks/decisions
  • Understand the key benefit drivers for work to assist in coordination and sequencing decisions with Tribes/Tech Areas
  • Provide support to planning, especially where complex dependencies or prioritization needs to be considered
  • Stakeholder management and reporting (of planned outcomes) across a broad range of stakeholders within Tech Area/Tribe and broader organisation
  • Management of delivery plans, budgets and resource profiles related to the project
  • Risk and Issue Management for timely delivery of the project
  • Release and Technical Change Management as per ANZ Delivery Framework
  • Act as single point of contact and escalation
  • Act as the accountable party for spend against the agreed Initiative budget

Your Responsibilities:

As an Enterprise Change Management Specialist, you will lead initiatives that drive business change and transformation, leveraging your strong leadership skills, continuous improvement mindset, and strategic thinking to develop and drive the team's roadmap and prioritisation.

You will be responsible for leading cross-functional teams to design, plan, and implement business change initiatives, collaborating closely with stakeholders to ensure effective stakeholder engagement and communication.

Your role will involve managing the entire project lifecycle, from conceptualisation to delivery, and post-implementation review, ensuring that all projects are delivered on time, within budget, and meet the expected quality standards.

You will also be responsible for identifying, articulating, mitigating, and managing both delivery and operational risks, ensuring that knowledge management material remains current and aligned with organisational goals.

Your Skills and Qualifications:

  • Strong leadership skills, continuous improvement mindset, and strategic thinking to develop and drive the team's roadmap and prioritisation
  • Previous technical release lead delivery experience within a complex agile environment, working collaboratively with leaders, squads, and product owners
  • Excellent communication skills which will enable you to coach and uplift staff with this skillset
  • Excellent stakeholder engagement skills, able to meet and communicate with senior leaders to maintain transparency and deliver outcomes for both the stakeholder and bankers
  • Effective planning and prioritisation skills, with the ability to make hard decisions on prioritisation
  • Effective risk and governance management skills, with the ability to identify, articulate, mitigate, and manage both delivery and operational risks ensuring the knowledge management material remains current
  • Understanding of the commercial and retail banking landscape
  • Flexibility to evolve with changing business and technology priorities
  • Extensive experience in business change management would be highly regarded

Your Benefits:

Our comprehensive compensation package includes an estimated salary of AU$120,000 - AU$150,000 per annum, depending on your level of experience and qualifications. We offer flexible working arrangements, including remote work options, to help you achieve a better work-life balance.

In addition to your salary, you will receive access to our employee benefits program, which includes discounts on selected products and services from ANZ and more.

Why Join Us?

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

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