Technical Support Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeService Full time $75,000 - $85,000
Support Specialist Opportunity

We are seeking a skilled Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.

  • Provide exceptional support services to clients, addressing their technical concerns and resolving issues in a timely manner.
  • Collaborate with cross-functional teams to identify and implement process improvements that enhance the overall customer experience.
  • Develop and maintain accurate documentation of technical procedures, knowledge base articles, and other relevant materials.

This is an exciting opportunity for a motivated and detail-oriented individual who is passionate about delivering exceptional support services. If you have a strong background in IT and a keen eye for detail, we encourage you to apply.

Required Skills & Qualifications

  • Technical Expertise: Strong understanding of Microsoft 365 administration, Windows OS endpoint support, and networking fundamentals.
  • Troubleshooting & Analytical Skills: Ability to diagnose complex technical issues, escalate when necessary, and deliver timely resolutions.
  • Communication Skills: Clear, empathetic, and effective communication with clients, colleagues, and management.
  • Certifications (Desirable): Microsoft certifications (MS-100, MS-101, AZ-900), CompTIA Network+, or ITIL Foundation.

Benefits:

  • Flexible Work Arrangement: Enjoy a blend of remote and in-office work to promote work-life balance.
  • Professional Development & Training: Participate in guaranteed learning opportunities, including Microsoft Certifications and technical training pathways.
  • Career Growth Opportunities: Grow your career in a supportive and inclusive environment, with opportunities for internal mobility and progression.
About This Role

This is a full-time position requiring a Level 2 Service Desk Engineer with a passion for delivering people-first, secure outcomes across modern workplace and cloud environments.

You'll thrive in this role if you bring:

  • Proven experience in a Level 2-3 Service Desk within a Managed Service Provider (MSP).
  • Strong technical capability across Microsoft 365 administration, Windows OS endpoint support, and networking fundamentals.
  • Excellent analytical and troubleshooting skills, with the ability to diagnose complex technical issues.
  • Effective communication and interpersonal skills, with the ability to work collaboratively with colleagues and clients.
  • A process improvement mindset, with a focus on reducing recurring incidents and improving user experience.

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