Technical Support Professional

4 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $120,000

Job Title: Technical Support Manager

Overview: We are seeking a dedicated technical support professional to join our team. As the Technical Support Manager, you will be responsible for providing exceptional technical support and training to customers across our brand portfolios.

  • Oversee the technical support for our product portfolio, delivering assistance to branches and dealers through departmental platforms.
  • Design and conduct technical training programs for branches, dealers, and major account customers.
  • Manage training initiatives for major accounts, facilitating maintenance training for clients maintaining their own assets.
  • Conduct hands-on visits to branches and dealers for technical assistance and training as needed.
  • Engage with customers via our network portal to provide technical assistance and collaborate with OEMs to resolve technical issues.
  • Create and distribute technical documentation to enhance understanding of our products.
  • Capture and analyze training data to measure impact and refine training content as necessary.

Requirements:

  • Trade qualified in a related field with 5-10 years of experience.
  • 3-5 years in a similar role (preferred but not essential).
  • Cert IV in Training & Assessment or willingness to obtain (preferred but not essential).
  • Familiarity with Microsoft Office Suite.
  • Strong time management and problem-solving skills.
  • Proficiency in troubleshooting hydraulic, mechanical, and electrical issues.
  • Excellent communication skills, capable of engaging with various stakeholders.
  • Good understanding of workplace OHS.
  • Valid Driver's License.
  • Tertiary education in a related field.

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