A Technical Support Professional

5 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $53,000 - $67,138
Technical Support Role

As a seasoned technical professional, you will play a key role in providing exceptional customer experiences at our organization.

We are seeking an individual with proven experience in solving complex problems and a passion for PC hardware and troubleshooting to join our team.

Your primary responsibilities will include:

  • Mastery of advanced troubleshooting techniques to efficiently resolve customer issues.
  • Utilization of expertise in building PCs to understand and address customer concerns effectively.
  • Staying up-to-date on the latest skills, components, and industry trends.

You will be acting as the primary point of contact for customers seeking technical assistance, remotely triaging and troubleshooting technical issues and requests, and escalating challenging customer situations to higher levels of support personnel when necessary.

To succeed in this role, you will need:

  • Proficiency in assembling complex PC systems.
  • Extensive knowledge of PC components and their functionalities.
  • A detail-oriented mindset with a focus on achieving desired outcomes.
  • Self-motivation with the ability to work independently.

Bonus points will be awarded for familiarity with platforms such as ClickUp, Front, Aircall, and Connectwise.

If you're ready to embark on a rewarding career journey and contribute to our mission of delivering exceptional customer experiences, we want to hear from you.

Required Skills:

  • Exceptional problem-solving skills.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.

Benefits:

  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a talented team of professionals.
  • A competitive salary and benefits package.

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