Technical Support Professional

2 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $105,000

Job Summary

We are seeking a skilled and dedicated Technical Support Professional to join our team. As an IT Technician, you will be responsible for providing top-notch technical support to our diverse client base.

About the Role

This is a unique opportunity to work in an informal and welcoming environment where you will be valued and respected. You will have the chance to work on a variety of tasks, including troubleshooting desktop and server problems, managing service desk requests, and maintaining regular communication with clients.

Key Responsibilities

  • Inhouse, remote and onsite technical support of a diverse client base.
  • Managing / responding to service desk requests/ client incidents.
  • Troubleshooting desktop and server problems for customers.
  • Working effectively as part of a team.
  • Ticket creation and reporting for all tasks.
  • Maintaining regular written and oral communication with clients and their users.
  • Maintenance and support of server hardware and software.
  • Updating change documentation for client networks.
  • Ensuring that client tickets are being closed and falling within their assigned SLAs.
  • Management of MS Office 365 licensing and related tasks.
  • Scheduling of remote and onsite services for clients.
  • Monitoring of client backup and antivirus.
  • Updating internal and client work procedures as needed.
  • Other tasks as directed.

Requirements

  • Broad network knowledge (Domains, DNS, Wireless, LAN, FTP, VPN).
  • At least 2 years of experience in a similar support role would be advantageous, but we would look at an entry-level candidate.
  • Strong computer diagnostic skills.
  • The ability to follow through each job to completion without oversight.
  • Microsoft Office 365 Administration - MS Exchange, SharePoint, OneDrive, and Teams.
  • Meeting a high level of professional customer service.
  • A roadworthy vehicle and a valid driver's license.
  • Excellent communication skills.
  • Completing a police check and working with children check.

What We Offer

This is a lovely opportunity for someone who is looking to work in an informal and welcoming environment. You will be valued and respected, and you will love going to work.

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