Desktop Support Specialist

4 hours ago

Sydney, New South Wales, Australia Industrial Light & Magic Full time
Job Summary

Industrial Light & Magic is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will provide high-performance operations support in a fast-paced user environment.

Key Responsibilities
  • Install and configure software, troubleshoot and repair malfunctioning software in a Linux and Windows environment.
  • Manage end-user expectations and systems issues using technical and client service skills.
  • Administer mail systems, system installation and configuration, printing systems, and installation of third-party software.
  • Setup and upgrade computer systems in a networked environment with minimal end-user interruption.
  • Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh, and Windows systems.
  • Analyze existing processes, identify areas for improvement, and propose achievable solutions.
  • Participate in ongoing process creation, improvement discussions, and projects in both an individual and group setting.
  • Communicate status of issues and projects in progress to concerned parties on a timely basis.
  • Identify and recommend solutions to technical issues as needed.
  • Document and communicate system support issues with end-users, IT staff, and management.
Requirements
  • Diploma or Bachelor's Degree in Computer Science or equivalent or years of desktop support experience in a fast-paced production environment.
  • Excellent understanding of technology and the role of the client in relation to the larger IT infrastructure.
  • Strong skills in Linux operating systems (CentOS primarily). Command line experience required. Remote management and scripting experience helpful.
  • Windows 7 or 10 operating systems experience a plus.
  • Experience supporting 3D artists and software developers or working in a creative environment is a plus.
  • Able to communicate in a professional and friendly manner with co-workers.
  • Excellent technical, verbal, and written skills.
  • Self-starter, energetic, strong organizational skills, and ability to prioritize workload.
  • Team player that strives to maximize team/department performance.
  • Detail-oriented and able to handle a variety of tasks in an efficient manner.
  • Able to manage time effectively, triage, and prioritize based on production needs.
  • Able to lift 22KGs on a regular basis.
  • Must be willing to participate in a rotating on-call schedule.

Lucasfilm Entertainment Company Ltd. LLC is an equal opportunity employer. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a rapidly changing world.

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