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Desktop Support Specialist

2 months ago

Sydney, New South Wales, Australia Zone IT Solutions Full time
Desktop Support Consultant Job Description

We are seeking a skilled Desktop Support Consultant to join our team at Zone IT Solutions. As a key member of our IT team, you will be responsible for providing technical support and assistance to end users in a fast-paced environment.

Key Responsibilities
  • Provide technical support and assistance to end users via phone, email, and in-person
  • Diagnose and resolve hardware and software issues in a timely and efficient manner
  • Collaborate with internal stakeholders to identify and implement process improvements
  • Develop and maintain knowledge of Windows operating systems, including Windows 10
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Minimum 2 years of experience in a full-time desktop support role
  • Strong knowledge of Windows operating systems, including Windows 10
  • Experience with desktop hardware and software troubleshooting
  • Ability to diagnose and resolve hardware and software issues
  • Knowledge of Active Directory and network protocols
  • Good understanding of Microsoft Office Suite
  • Experience with remote desktop tools and remote troubleshooting
  • Excellent problem-solving skills
  • Strong written and verbal communication skills
  • Customer service-oriented mindset
  • Ability to multitask and manage priorities effectively
About Us

Zone IT Solutions is an Australia-based Recruitment Company specializing in Digital, ERP, and larger IT Services. We offer flexible, efficient, and collaborative solutions to any organization that requires IT experts. Our agile, agnostic, and flexible solutions will help you source the IT expertise you need.

We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.