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Desktop Support Specialist

2 months ago

Sydney, New South Wales, Australia Milestone It Full time
Desktop Support Engineer Opportunity

Milestone IT is partnering with a leading nationwide company to find a skilled Desktop Support Engineer to join their growing IT team.

Key Responsibilities:

  • Provide first-line technical support to end-users across the organization.
  • Troubleshoot hardware and software issues to ensure smooth operation.
  • Configure and deploy desktops, laptops, and peripherals.
  • Respond to user inquiries via phone, email, and in-person support.
  • Document and escalate complex issues to senior IT staff.
  • Maintain accurate records and ensure all IT assets are properly tracked.
  • Contribute to the ongoing development and improvement of IT processes.

Requirements:

  • Minimum of 1-2 years of experience in a desktop support role.
  • Strong understanding of Microsoft Windows operating systems.
  • Proficiency with troubleshooting techniques for hardware and software issues.
  • Excellent communication and interpersonal skills, with the ability to build rapport with users.
  • A customer-centric approach and a commitment to providing exceptional service.
  • The ability to work independently and as part of a team environment.
  • Excellent time management and organizational skills.

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