Desktop Support Specialist

6 days ago

Sydney, New South Wales, Australia Zone IT Solutions Full time

We are seeking a skilled and motivated Desktop Support Specialist to join our team at Zone IT Solutions. As a key member of our Digital Services team, you will be responsible for providing technical support and assistance to our clients in a fast-paced environment.

Key Responsibilities

  • Provide technical support and assistance to end users via phone, email, and remote desktop tools.
  • Diagnose and resolve hardware and software issues in a timely and efficient manner.
  • Collaborate with our IT team to ensure seamless delivery of services to our clients.
  • Develop and maintain strong relationships with our clients to ensure their technical needs are met.
  • Stay up-to-date with the latest technologies and trends in the IT industry.

Requirements

  • Minimum 2 years of experience in a full-time desktop support role.
  • Strong knowledge of Windows operating systems, including Windows 10.
  • Experience with desktop hardware and software troubleshooting.
  • Ability to diagnose and resolve hardware and software issues.
  • Knowledge of Active Directory and network protocols.
  • Good understanding of Microsoft Office Suite.
  • Experience with remote desktop tools and remote troubleshooting.
  • Excellent problem-solving skills.
  • Strong written and verbal communication skills.
  • Customer service-oriented mindset.
  • Ability to multitask and manage priorities effectively.

Benefits

About Us

Zone IT Solutions is a leading provider of Digital Services, specializing in ERP and larger IT Services. We offer flexible, efficient, and collaborative solutions to organizations that require IT expertise. Our agile, agnostic, and flexible solutions will help you source the IT expertise you need. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.

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