Desktop Support Specialist

2 months ago

Sydney, New South Wales, Australia Axiom Technologies Full time

About Axiom Technologies

Axiom Technologies is a leading global IT services partner, providing expert support to medium to large-scale enterprises. Our team of experts delivers high-quality services, ensuring optimal service delivery and customer satisfaction.

Job Summary

We are seeking a skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing onsite and on-call assistance to end-users within the organization's desktop computing environment. This role requires excellent technical skills, strong analytical and problem-solving capabilities, and excellent customer service skills.

Key Responsibilities

  • Provide timely and accurate assistance to end-users, ensuring optimal service delivery.
  • Troubleshoot and resolve computer hardware and software issues.
  • Install and configure hardware and software, including deployment tools like SCCM.
  • Maintain and update knowledge of SOE and group policies.
  • Provide printer support and maintenance.
  • Install and troubleshoot MS Office tools.
  • Develop and maintain strong relationships with end-users, providing excellent customer service.

Requirements

  • At least 3 years of relevant experience in a similar role.
  • Excellent technical skills, including knowledge of Windows OS, Microsoft Office applications, PC/Laptop hardware, and peripherals.
  • Strong analytical and problem-solving capabilities.
  • Excellent customer service skills, with the ability to work with and maintain confidential information.
  • Ability to work independently and as part of a collaborative team-oriented environment.

Preferred Qualifications

  • PC/Laptop OEM Maintenance Certification.
  • CompTIA A+ Certification.
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area.
  • Microsoft Office Specialist (MOS) Certification.

What We Offer

Axiom Technologies offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a skilled and motivated individual looking for a challenging role, please submit your resume for consideration.

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