Front Office Team Member
1 month ago
About the Role
We are seeking a skilled and enthusiastic Front Office Team Member to join our team at Hilton Melbourne Little Queen Street. As a key member of our Front Office Team, you will be responsible for delivering exceptional customer service and ensuring our guests have a memorable stay.
Key Responsibilities
- Welcoming guests and completing the check-in process for arrivals
- Managing guest requests, inquiries, and complaints in a professional and efficient manner
- Proactively finding ways to delight and excite our guests to ensure their stay is memorable
- Maintaining current knowledge of hotel products, services, and special promotional offers
- Maximising sales revenues through up-selling and marketing programs
- Performing general incoming communication duties, including answering telephone calls and responding to emails
What We're Looking For
- A friendly, bubbly, and positive demeanour
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of customer service
- Adaptability and a keen eye for detail
What We Offer
- A competitive salary and benefits package
- Worldwide travel discounts at unbeatable rates
- Free access to growth and development opportunities
- A workplace culture that fosters personal wellbeing
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