Indigenous Banking Specialist

1 week ago


Darwin, Northern Territory, Australia Commonwealth Bank Full time
About the Role

We are seeking a dedicated and customer-focused individual to join our Indigenous Customer Assistance Line (ICAL) team as an Indigenous Banking Specialist.

This role is a critical part of our efforts to provide inclusive banking services to remote Indigenous communities in Far North QLD, NT, WA, and far North SA.

As an Indigenous Banking Specialist, you will be responsible for building and maintaining positive relationships with Indigenous customers and communities, ensuring they have access to our wide range of products and services.

Key Responsibilities
  • Deliver outstanding customer service to Indigenous customers, responding to their inquiries and resolving issues in a timely and culturally sensitive manner.
  • Work closely with internal stakeholders to identify and address service gaps, ensuring that our products and services meet the needs of Indigenous customers.
  • Develop and maintain relationships with community and government stakeholders to support the bigger picture of assisting Indigenous customers with their everyday banking.
  • Conduct presentations and liaise with internal stakeholders to promote our self-service options and identify opportunities for growth and development.
About You

We are looking for an enthusiastic and determined individual who is passionate about building positive relationships with Indigenous customers. To be successful in this role, you will have:

  • Highly developed written and verbal communication skills.
  • Demonstrated customer and community engagement skills.
  • Ability to work in collaboration with communities, stakeholders, and other government and non-government agencies.
  • Strong customer service experience with excellent attention to detail.

If you are passionate about making a difference in the lives of Indigenous Australians, we encourage you to apply for this exciting opportunity.



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