Indigenous Banking Professional
6 days ago
We are seeking a dedicated and customer-focused individual to join our Indigenous Customer Assistance Line (ICAL) team as a Banking Specialist.
The ICAL team provides a relevant banking service for remote Indigenous customers in Far North QLD and surrounding islands, NT, WA & far North SA. As a Banking Specialist, you will build and maintain positive relationships with Indigenous customers and communities, ensuring they have access to the Bank's wide range of products and services.
Your day-to-day responsibilities will include delivering outstanding customer service, answering questions about banking, promoting self-service options, and identifying issues and service gaps. You will also work with stakeholders, Community and Government Services, to support the bigger picture of assisting Indigenous customers with their everyday banking.
To be successful in this role, you will have highly developed written and verbal communication skills, demonstrated customer and community engagement skills, and the ability to work in collaboration with communities, stakeholders, and other government and non-government agencies.
This is an exciting opportunity to make a genuine difference to the wellbeing of Indigenous Australians and contribute to the Bank's commitment to financial inclusion.
About the role
This is a hybrid role, working from home and a local Branch or Office. You must reside within an hour commute of our Katherine Branch.
About you
We are looking for an enthusiastic and determined individual who is passionate about building positive relationships with our Indigenous customers. You will have a strong understanding of Australian Indigenous communities, cultures, and the issues affecting Aboriginal and Torres Strait Islander People.
Key responsibilities
- Build and maintain positive relationships with Indigenous customers and communities.
- Deliver outstanding customer service and answer questions about banking.
- Work with stakeholders, Community and Government Services, to support the bigger picture of assisting Indigenous customers with their everyday banking.
- Conduct presentations and liaise with internal stakeholders across the Bank.
What we offer
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
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