Complaints Resolution Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeComplaint Full time $93,888 - $97,952
Role Overview

The government organisation is seeking APS4 Complaints Officers to join their team for a 12-month contract.

This is an exciting opportunity to work in a dynamic team, supporting individuals with complex issues.

  • Listen to people and work with them to achieve appropriate outcomes.
  • Accurately record complaint information.
  • Assess complaints to determine jurisdiction and the best course of action.
  • Identify referral pathways and escalate urgent complaints.

To succeed, you will need to:

  • Communicate effectively with diverse people.
  • De-escalate challenging conversations and find solutions.
  • Exercise sound judgement in making decisions.
  • Work efficiently to achieve results.

You will be rewarded with:

  • A 12-month contract.
  • Hybrid working arrangements.
  • Competitive hourly rate.

Requirements

  • Effective communication skills.
  • Dispute resolution skills.
  • Judgement and decision-making skills.
  • Ability to work efficiently.

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