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National Scheduling Coordinator

2 months ago

Mill Park, Victoria, Australia Bodewell Community Care Full time
About the Role

We are seeking a highly organized and detail-oriented National Scheduling Coordinator to join our team at Bodewell Community Care. As a key member of our care services team, you will play a crucial role in ensuring the quality of scheduling to meet client needs, maximize operational efficiency, and enhance the overall customer experience.

Key Responsibilities
  • Scheduling Services: Schedule services in a client-centered and operationally efficient manner, taking into account client needs and preferences.
  • Client Support: Provide day-to-day support for clients regarding changes to care services and address roster-related queries in a timely and professional manner.
  • Communication and Liaison: Liaise with internal and external service providers to manage care changes and update the database system accordingly, ensuring seamless communication and coordination.
  • Care Coordination: Collaborate with Care Consultants to provide feedback on client care, ensuring that client needs are met and exceeded.
  • Reporting and Compliance: Report compliments, complaints, hazards, and incidents in a timely manner, ensuring compliance with organizational policies and procedures.
Requirements
  • Experience: 3 to 5 years of experience in home care, preferably in a scheduling or coordination role.
  • Qualifications: Diploma or degree in business administration, health administration, social work, or a related field.
  • Skills: Proven experience in managing shift rostering effectively, proficiency in Microsoft Office Suite, and experience with scheduling or client management software.
  • Attributes: Excellent verbal and written communication skills, strong background in customer service, and a respectful and team-oriented attitude.
What We Offer
  • Competitive Remuneration: Remuneration based on experience.
  • Employee Benefits: Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more.
  • Professional Development: Paid Training and Development days.
  • Recognition and Rewards: Reward & Recognition programs.